• Deploy, provision, and administer Cloud/SaaS applications and services, including Azure VMs and Azure Storage.
• Drive worldwide customer adoption of Microsoft cloud productivity and security solutions.
• Identify customer-specific issues with Office 365 services, Azure Services, and the Azure Platform, conducting in-depth diagnostics.
• Collaborate with Business and IT Analysts to develop process improvements and automation workflows.
• Recommend cloud migration strategies and prepare technical implementation roadmaps for Azure adoption and Office 365.
• Translate technical problems into non-technical terms to ensure understanding across teams and clients.
• Act as a technical escalation point for complex support issues to ensure smooth project delivery.
• Offer technical guidance and design architecture for business solutions tailored to client needs.
• Analyze user scenarios to recommend and deploy the most suitable technology solutions, improving business efficiency.
• Define strategies to ensure quality service delivery and assurance.
• Manage Active Directory user roles, Group Policies, and authentication services within a Windows Server environment.
• Configure and deploy hybrid solutions using the Hybrid Configuration Wizard for Exchange Server and Azure AD integration.

• Delivered targeted recommendations to enhance productivity and collaboration using Microsoft 365 solutions.
• Evaluated business requirements and proposed Microsoft 365 subscription plans tailored to specific use cases.
• Advised customers on subscription plans, resulting in 15+ successful plan upgrades.
• Facilitated new subscriptions and upgrades by providing step-by-step guidance and troubleshooting issues.
• Monitored Microsoft 365 updates and proactively communicated critical changes to customers, improving adoption.
• Collaborated with cross-functional teams to resolve complex technical issues.
• Enabled 40% of engaged customers to transition from grace periods to perpetual licenses, boosting license usage.

• Resolved 100+ technical issues across Windows and Mac OS platforms, improving customer satisfaction.
• Diagnosed and resolved Outlook sync and MFA-related issues, ensuring seamless operations by generating application passwords.
• Conducted in-depth investigations into Defender for Office 365, Endpoint, and Secure Score to enhance threat analytics for enterprise clients.
• Managed Office 365 workload implementation, including deployment, security, and compliance across global regions.
• Delivered 2nd-level support for Outlook, Exchange Online, Teams, SharePoint, and OneDrive to clients across the US, Canada, India, Europe, and Africa, ensuring SLA compliance.
• Developed and implemented security policies (DLP, insider risk management) to protect confidential data.
• Managed user roles, access, and authentication in hybrid environments using Azure AD and Active Directory.

• Analyzed and resolved IT support issues, ensuring smooth operations for internal and external users.
• Installed, configured, and maintained hardware and software systems.
• Conducted IT training sessions for new hires, enhancing technical proficiency within the organization.
• Identified and implemented process improvements to simplify operations and increase efficiency.
• Deployed, maintained, and upgraded internal equipment and software, ensuring optimal performance.

Studied Computer Science at Moshood Abiola Poytechnic Abeokuta, Ogun State, Nigeria. Graduated with an upper credit with a cgpa of 3.23 where I was awarded HND in Computer Science, equivalent to a Bachelor Degree(Bsc. Computer Science).